Visa Queue Insights

Get predictions for customer wait times at merchant location based on Visa’s transaction intelligence.

Visa Queue Insights provides you predicted wait times for merchant locations based on consuming transaction-based intelligence and historical data from both Visa and external data sources. The capability is powered by a machine-learning prediction engine that utilizes crowdsourced feedback.

available for use by:

Independent Developers


Free to use in Sandbox. Contact Visa for pricing and commercial details to use in Production.

Woman purchasing at a merchant

Get predictions for wait times

Visa Queue Insights (VQI) offers two modes for functionalities via a simple API call -- Prediction mode and Feedback mode. In Prediction mode, the API delivers the predicted wait times for one merchant at a specific store location. In Feedback mode, the API sends the collected actual wait time back to the machine learning prediction model. The prediction delivery capability can be used independently, however, we would recommend it to be used along with the actual wait time collection functionality.

Key Features

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Provide predicted wait time for merchants at a specific location.

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Create customizable dashboard for holistic view of POS utilization and efficiency.

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Provide offers, promotions, coupons based on real-time business indication.

Why Use It?

The wait time prediction capability adds value directly to consumers as it would help them to more accurately estimate time needed for their trips and plan their activities as they go about their day. It can also be used indirectly and integrated into existing functionalities of applications.

How Does it Work?

The following diagram outlines how the generated prediction is delivered to the user:

Step 1: Data inputs fed into prediction model.

Step 2: Prediction delivered to developers by the Prediction functionality of the API.

Step 3: Inetlligence delivered to end user.

Step 4: User provides feedback on accuracy of predictions.

The VQI API has two modes for functionalities. In Prediction mode, the API is used for pushing the predicted wait times to the application that is consuming the API. The Feedback mode is used for submitting crowd sourced data to Visa or the host application. These two functionalities can be used independent of each other.

The capability is grounded in implementing Queuing Theory with transactional data that Visa’s network sees and other external data sources to generate predicted wait times for merchants at a specific location. The API would take merchant name and location information from the main application and will send that information to Visa Queue Insight’s prediction model to generate a predicted wait time that can be sent back to the main application.

APIs Included

Visa Queue Insights API

Offers two modes: prediction delivery mode and feedback intake mode.

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