Jolene just got a new smartphone and wants to set up her digital wallet so that she can use her Visa card for contactless payments. She enters in her credit card information, receives an email with a verification code, and when she’s completed the setup, her Visa card is now ready to use for purchases. Jolene uses her Visa card via the digital wallet on her smart phone to pay for everything from coffee to groceries.
One day, Jolene accidentally leaves her new phone in a ride sharing car. She is concerned that someone will find her phone and start charging items using her Visa card. Jolene contacts her issuer and tells them that her phone is lost. The issuer suspends the token on her phone. Jolene is relieved. Later the same day, she decides to go to a movie where she uses the same Visa card to pay for a movie and some popcorn. The card is still active since only the token specific to her phone’s digital wallet needed to be shutoff. She can continue to use her Visa card as usual, without the hassle of it needing to be de-activated and waiting for a new card to be issued. The next day, Jolene is happy to learn that her phone has been found! Once it’s back in her possession, she lets her issuer know, the token is turned back on and she can continue to use her digital wallet as she’s come to love.