Julie, a cardholder, is concerned about fraudulent activity on her card. She logs onto her mobile banking app every week to review her purchases and ensure there are no suspicious or unknown transactions. She is frequently frustrated while using her app because her transaction statement is filled with unrecognizable merchant names. As a result, she often calls customer support to ask for additional details or even to dispute transactions.
After her bank integrates Visa’s Merchant Search API with its app, Julie is amazed by the improvement in her banking experience and she feels more confident and secure using her bank’s cards. Merchant names that were previously unknown are now easy to understand, and she is also able to view additional merchant detail to help her recall and understand her transactions.