Key Benefits for Issuers
By providing data elements such as the specific good(s) purchased, merchant data can be used by your customers, the cardholders, to solve many of the basic dispute issues your customer service representatives have to field today.
Increase Process Efficiency
Creating and managing disputes for low-dollar digital goods purchases often times is a lose-lose situation. The Visa Cardholder Purchase Inquiry provides a mechanism for merchants and issuers to quickly resolve low-dollar, high volume disputes and create a positive impact on the cardholder experience by providing quicker resolution through a self-service model directly incorporated into the customer’s existing client experience (online or mobile banking issuer portal).
By empowering cardholders to answer their own questions pertaining to transaction recognition, fraud, friendly fraud and other use cases, issuers can optimize their customer support teams by limiting these low-value-add calls and provide cardholders with the data they need to solve many of their questions.