Give Users Time (INT-WEB-009)

Give users more time when needed

Some users may require more time to complete tasks on a site and should be offered a clear warning when a session timeout is occurring. The user must be given at least 30 seconds to respond to the warning message. Someone who is using an alternative input device such as a mouth stick or a switch device with an onscreen keyboard may require a longer time to respond to a session timeout warning.

The user must also be given an option to extend the time of the session by performing a simple action such as a key command.

Requirements

Warn About Timeout (INT-WEB-009-01)

Users MUST be warned prior to when a session times out and expires.

Extend Timeout (INT-WEB-009-02)

Users MUST be given at least 30 seconds to take action in order to avoid a session time out by extending the time limit (of a session) via a “simple” user action (e.g., "press the space bar").


Test Procedures

Visual Inspection (INT-WEB-009-01-T)

Users MUST be warned prior to when a session times out and expires.

Visual Inspection (INT-WEB-009-02-T)

Confirm that users are given at least 30 seconds to take action in order to avoid a session time out by extending the time limit (of a session) via a "simple" user action (e.g., "press the space bar").


Related Content

WCAG Success Criteria

W3C Techniques

These materials and steps outlined on this website are provided “AS IS” and are intended for illustrative purposes only. They should not be relied upon for marketing, legal, tax, financial, regulatory or other advice. You are responsible for the legal aspects of any implementation of the concepts illustrated herein. Further, Visa neither makes any warranty or representation as to the completeness or accuracy of this information, nor assumes any liability or responsibility that may result from reliance on such information.  You should not act or rely on such content without seeking the advice of a professional.  All brand names, logos and/or trademarks are the property of their respective owners, are used for identification purposes only, and do not necessarily imply product endorsement or affiliation with Visa.